9bbd Privacy Policy
The security of your personal information is 9bbd's top priority. This policy explains in detail how we collect, use, and keep your information secure.
Introduction & Scope
This Privacy Policy ("Policy") applies to all users of the 9bbd platform. When you use 9bbd's website or services, you are considered to have agreed to the terms of this Policy. This Policy is made for our users in the Bangladesh market and may be updated from time to time.
Our goal is to maintain complete transparency about your information. 9bbd believes that the protection of personal information is a fundamental right, and we respect that right. We keep your information secure using SSL encryption and modern security technology.
What Information We Collect
9bbd collects information through various processes. The types of information collected and the circumstances in which they are collected are described in detail below.
Identity Information
At the time of account registration, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport number (for identity verification)
- Residential address
Financial Information
To process transactions, we may collect the following financial information:
- bKash, Nagad or Rocket account number
- Bank account details (where applicable)
- Transaction history and amounts
Financial information is used solely for the purpose of verifying transactions and transferring funds. This information is not used for any third-party advertising purposes.
Technical Information
When you use our platform, the following information may be collected automatically:
- IP address and device identifier
- Browser type and version
- Operating system
- Session duration and page view data
- Information obtained from cookies and similar tracking technologies
Gaming Activity Information
We collect gaming activity information to improve your gaming experience and to ensure responsible gaming, such as betting history, game types, win and loss statistics, and session duration.
Purpose of Information Use
9bbd uses collected information only for the following legitimate purposes. We do not collect any information unnecessarily and do not use it beyond the stated purposes.
3.1 Account Management and Verification
Identity information is used to create, manage, and secure your account. The identity verification process helps prevent fraud and misuse on our platform and ensures the security of users' accounts.
3.2 Transaction Processing
Financial information is used to accurately complete deposit and withdrawal transactions. This information is essential for processing transactions quickly and securely via bKash, Nagad, Rocket, and bank transfer.
3.3 Customer Support
Our support team may use account information and transaction history to resolve your issues and provide effective assistance. 9bbd's 24/7 support service is able to provide faster and more accurate help with the aid of this information.
3.4 Security and Compliance
Technical and gaming information is used to maintain platform security, detect and prevent fraud, and ensure responsible gaming.
3.5 Service Improvement
Aggregated and anonymised information may be used for analytical purposes to improve user experience and platform performance.
Information Sharing and Disclosure
9bbd does not sell your personal information to any third party. However, limited information may be shared in specific circumstances.
4.1 Service Providers
We work with trusted third parties for payment processing, identity verification, and technology services. Only the limited information necessary for them to carry out their responsibilities is shared with these partners, and they are also bound by confidentiality agreements.
4.2 Legal Obligations
If it is necessary to disclose information due to a court order, a lawful request from an investigating authority, or any other legal obligation, we will cooperate in accordance with the law.
4.3 Business Transfers
In the event of a business merger, acquisition, or asset sale, user information may be transferred to the new owner. In such circumstances, we will notify users in advance.
Cookies & Tracking Technology
Our platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.
5.1 Essential Cookies
These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, verify security, and save form data. Without these cookies, the platform cannot function properly.
5.2 Functional Cookies
These cookies are used to remember your preferences and settings, such as language preferences and display settings.
5.3 Analytical Cookies
These cookies are collected to understand how users use our platform. This information is analysed in aggregated form and no personal identity is revealed.
You can control cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.
Data Security Measures
9bbd uses industry-standard security technology and processes to protect your information. Security is an ongoing process for us and we regularly review and update our systems.
SSL Encryption
All data transmission between you and our servers on our platform is protected by SSL/TLS encryption, which keeps your information safe from any interception.
Data Encryption
Stored sensitive information, particularly financial and identity information, is stored using strong encryption algorithms.
Access Control
Only authorised staff can access specific user information, and all access is regularly monitored.
Regular Audits
Our security measures are evaluated through regular internal and external audits and necessary improvements are made.
User Rights
You have important rights over your personal information. 9bbd fully respects these rights and you can exercise them at any time.
7.1 Right to Access Information
You have the right to know what information we hold about you. Contact our support team to receive a copy of your stored personal information.
7.2 Right to Correct Information
You have the right to have your information corrected if it is incomplete or inaccurate. Information can be updated through account settings or via support.
7.3 Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations or ongoing transactions.
7.4 Right to Object to Processing
You have the right to object to your information being used for marketing purposes. Contact the support team to stop any such processing.
7.5 Right to Data Portability
You are entitled to receive your personal information in a structured, commonly used format. We will make every effort to fulfil this request.
Data Retention Period
9bbd retains personal information only for as long as necessary. The retention period depends on the type and purpose of the information.
8.1 Account Information
Identity information is retained while the account is active. Even after an account is closed, certain information may need to be kept for a specified period due to legal obligations.
8.2 Financial Transaction Information
Transaction information must be retained for a longer period due to financial regulation and audit requirements. This information will be retained for a specified number of years.
8.3 Technical Logs
Technical logs are retained for a limited period for security analysis and troubleshooting purposes and are then automatically deleted.
Protection of Minors
9bbd strictly provides services only to those aged 21 and above. We do not intentionally collect any information from minors.
Age verification steps are included in the registration process. If we find that a user is under 21 years of age, we will immediately close their account and delete the information collected.
Policy Changes and Updates
9bbd reserves the right to change or update this Privacy Policy as needed. We will provide users with appropriate notice before any significant changes.
Change Notification
If there are significant changes to the Policy, we will notify you at your registered email or on the platform. Continued use of the platform after the updated Policy is published will be considered as consent to the revised Policy.
We recommend that you visit this page regularly and stay updated about changes to the Policy.
Contact & Complaints
If you have any questions, comments, or complaints about this Privacy Policy, please contact us. 9bbd gives the highest importance to your privacy concerns and is committed to responding promptly.
Support Contact
Our privacy team provides assistance through the following channels:
- Live Chat — 24 hours a day, 7 days a week
- Email: [email protected]
- Service languages: Bengali and English
Send any requests regarding personal information, such as requests to view, correct, or delete information, through the contact channels above. We will respond as quickly as possible.
Your information is completely secure at 9bbd
Enjoy safely with SSL encryption and modern security technology.
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